Frequently Asked Questions

A 10% non-refundable cleaning fee is applied to all orders. This covers the cleaning and care of our rental items, along with the normal wear and tear that comes with use. It helps us maintain our inventory and ensure every item is clean, well cared for and ready for your event.

We proudly serve the entire Lower Mainland and Fraser Valley. Our primary service areas include Abbotsford, Chilliwack, Langley, Surrey, Richmond, Burnaby, Port Coquitlam, and Vancouver. Whether you are hosting a winery wedding in the Valley or a corporate gala in downtown Vancouver, we can bring your vision to life.

Yes! We offer full-service delivery, professional setup, and takedown. We want you to enjoy your day without worrying about the heavy lifting. Pricing is customized based on your order size, venue logistics, and location within our service area.

Absolutely. We offer flexible rental options where you can choose between our full-service delivery or a client pickup from our Abbotsford location. Please note that larger items like tables, chairs, and certain backdrops require professional delivery to ensure they arrive in perfect condition.

We aren't rigid with timing because we know event planning is stressful. Our standard rental period is up to 4 days (typically Friday to Monday for weekend events), allowing you plenty of time for setup and return without the rush.

Yes! We offer Design Consultations to help you bring your ideas together and create a cohesive look that works for your event, space and budget.Consultations start at $125 and include up to one hour of guidance on decor and rental selections, colours, layout and styling.While we don't create formal design portfolios or mood boards, we're happy to work through your ideas and help you plan the details.

We believe seeing the space is vital. We offer venue site visits starting at $125, allowing us to take measurements, review your plans and plan the layout specifically for your chosen location.

If you don't see it, we can likely find it. We offer sourcing and customization services. We will buy it, build it, or coordinate with another vendor to get exactly what you need. From custom linens and drapery to specialized tent drapery (which many companies don't offer), we specialize in bespoke solutions.

We pride ourselves on providing quality rentals. We do not source our inventory from "budget" mass-market sites like Temu. We invest in high-quality, durable, and aesthetically superior pieces that look stunning in person and in your professional photos.

We do not believe in "forced packages." Every event is unique, so we provide custom quotes tailored to your specific needs, ensuring you only pay for what you actually want.

To lock in your date and reserve your items, we require a signed contract and a 50% non-refundable payment. Final quantities can be adjusted closer to the date, with the remaining balance due 30 days prior to the event.

Yes, we have a small minimum order of $100 (before taxes) to ensure we can maintain our high standard of service for every client.

We're happy to work with your florist to bring all the floral details together. We can assist with creating bud vases, laying greenery, and placing floral arrangements throughout your venue, including on arches and backdrops. While we don't create larger floral arrangements or bridal bouquets ourselves, we're happy to handle their placement and setup.